He was actually on the floor in front of me, crouched down, apologizing over and over for having me be worried that long. I was pretty pissed off but it was years ago and he eventually regained my trust. He gave me a different email for himself and said if I emailed him he would answer me no matter where he was in 30 seconds. It's not always 30 seconds but it is pretty close. And he's called me when he's out of town to give me heads up on tests results, etc. so I don't have to wait, worry, etc. He's actually pretty exceptional compared to doctors I've had in the past. Best of all, he's a CML specialist and there are not many of those around.